What is credits?

To unite the visitors from all around the world into one, the in-platform currency was one of the necessities, which was shaped into the currently known credits. By using them, the user can get a way to more direct interactions with the model, including private chatting, exclusive performances and many more options.

To get started with the credits use, there are no complicated steps required. From the page top, find the button named “Get credits” and click on it. It will open a window with the next steps, which will be understandable for everyone on an intuitive level.

How to buy credits?

First of all, the form for purchasing credits will display the available payment gateways, after which it will be possible to select the package, activate bonus offers and finally confirm the transaction. The funds will be processed immediately, soon appearing on the account’s balance, ready for spending.

Later, when spending the funds, part of the credit’s value will be issued to the platform, while the remaining one will be sent to the models. With the regular tipping, the supporter will definitely get a chance to stand out among other chatroom participants for the model. The system will point it out, too, with the help of some specially issued icons.

How to get discount?

With the affordable discounts, it is much easier to accumulate the credits which will be spent on enabling additional options with favorite models. On the LiveJasmin platform, the user gets to experience multiple chances on getting the cut down price, the first opportunity coming up from the beginning.

The most attentive users will be able to come across the Happy hour banner that will announce the opportunity to get another credits pack with the halved price. Within the time limit given, it will set the discount automatically, but the offer works only once per set period.

Another golden opportunity to get a discount is the event wheel of fortune, which will give a randomized percent off up to the half of price. Similar to the previous offer, the discount will work only once, so the other credits packs purchased will be charged for the full price.

Payment methods

Out of the available payment systems, the LiveJasmin supports several most popular options for replenishing the account’s balance. Among them, one can see credit card, most recommended option, cryptocurrencies as an alternative, and Webmoney e-wallet. All of them provide the highest speed for verifying the transactions and transferring the funds to the account, taking only a couple of minutes at worst.

If there is a discount available at the moment, the notification with countdown will be shown, indicating the time left until the promotion end. During it, the person can carefully plan the upcoming expenses, deciding on the best package to get in such situation.

How to cancel transaction?

There can be the cases, when a user has to cancel the last payments due to the personal unpredictable circumstances. On a LiveJasmin platform, it is possible to request for the cancellation of latest transaction if the credits were not spent yet, and no more than 48 have passed since the transfer occurrence.

Another highly discussible topic is requesting the refunds or compensations after the particular interactions. This matter requires the assistance of customer support team and engagement of the model involved to properly resolve the case. As an example, the most common subject of refund discussion is the arrangement of private shows – what were the requests stated by user, the general policy the model followed, for which the both sides should be interrogated. Depending on the data gathered, it is decided whether the model broke a promise, or the user acted ignorantly, and whether the matter should be settled with the compensation. The role of the user in the situation in question is also important – if it is a First Member status who organized the private show or Subsequent member who was invited alongside.

For more trivial situations, like resolving the issues with billing, there is a separate department of the LiveJasmin staff to contact. On the support page, it is enough to find the first section on the right to find the contact information related to dealing with billing problems. The user is free to choose between the direct call over the phone or redirect to the billing support page online.